Shipping Policy

Shipment Processing/Turnaround Time & Delivery Estimates

The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billingcharges will not be reversed.

For your convenience, depending on the product ordered, CustomBoxline.ca offers a variety of different production turnaround times. Not all of the following turnaround times are offered on every product; the available turnaround times will be listed with product as part of the order process.

Standard Turnaround include: (Free)

10 to 12 business days to ship the package on receiving the final approval.

Rush Orders include:

6 to 8 business days to ship the package on receiving the final approval.

Damages

CustomBoxline.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Free Worldwide Shipping.

CustomBoxline.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

An “Authorization Form” must be signed in order to start the investigation process and making arrangement for goods to return back to the factory warehouse.